About the total quality management in a utility company
It is misleading to think that specialization has only advantages.
Indeed, the goal of the company is the satisfaction of the customers and it is not with
one specialty that it can be reached.
For instance, to let the customer pay a big bill by installments is rather a banking
activity if we consider that that is like giving a loan.
Total quality management reminds of the goal of satisfaction of the customers.
With such a concern, reasonable lead times are important; for instance, procedures
which were complicated by the concern to avoid fraud should be revised with a time
constraint in mind.
Instructions cannot be followed to the letter because the situation is changing and
instructions cannot be updated very often.
Let us be reminded of the reactive energy problem, from Wikipedia in French :
If the reactive power levied by the consumers is too high in relation to the active power, the increase of the current
in the electrical network leads to heat loss, overloads of distribution transformers, the heating of the power supply cables
and voltage drops, it is therefore essential to remedy. Overcommit these facilities, with the economic consequences
that this represents is not realistic, it is preferable to compensate for this reactive power by improving the power factor, by the installation
of systems "producing" of the Reactive Energy. These systems can be capacitors, sets of inductors and capacitors (sets that can be automated),
rotating machines (synchronous compensators) or compensators static.
The transport of the reactive power by the electrical lines because of losses, a decrease in the stability of the network and a voltage drop at the end of it.
It is useful to use the statistical control of processes, for instance, for the lead time for providing electricity.
Studying the capability of the process is a way to know is an aim is reached.
However, in the books covering the subject, we find zero as one of the limits to be
used in the calculation and that is not correct.
About work methods in a utility company
Beside procedures, there are works which require methods.
An example is the forecast of the activity for a day or a year.
If the data is not to be published, the methods should be public,
especially in the case of a public company.
There should be booklets about the methods which are not obvious.
Methods are to be known for the results to be applied in the same
way to everyone requesting a product.
Responsability should belong to individuals rather than groups.
Delegating minor decisions prevents the lead times from being
An example of absence of delegation was in the Soviet Union.
Besides, people tend to be too much specialized therefore with an
intellectual level not high enough.
The state of a company is not a necessary state,
it comes from choices and chance.
In the long run, the state of a company tend to be
a necessary state.
There are two things not good for good work methods :
empirism and lack of initiative of the junior people.
Empirism is to watch reality without stepping back
for a broader view.
Good methods are part of the professionnal ethics.
Adib Ben Jebara